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Dispatcher (SSC) - Texarkana
Title:Dispatcher (SSC) - Texarkana
Department:820- Texarkana Communications
Location:Texarkana, TX
POSITION TITLE: System Status Controller
DEPARTMENT: Communications
REPORTS TO: Communication Center Manager
STATUS: Non-exempt


Responsible and accountable for the daily implementation of the System Status Plan. Effectively and professionally provides communications and dispatch services for LifeNet ground and air Emergency Medical Services.


  • Utilizes system status management computer system which monitors, updates, and controls the location and movement of units.
  • Receives incoming emergency and non-emergency calls and promptly ascertains proper levels of response; allocates resources to match dynamic system demands.
  • Dispatches and maintains radio communications with units.
  • Monitors and documents response times of units.
  • Maintain the cleanliness of the dispatch center and work area.
  • Follows LifeNet guidelines for customer service.
  • Maintain patient confidentiality
  • Investigates and reports all response time exceptions.
  • Answers requests and dispatches medical support personnel.
  • Completes and submits daily status reports, including response time exceptions, response time reliability, exception percentages (by zone and for overall system), and unusual incidents.
  • Monitors system performance and communicates system demands to field while recognizing the needs, capabilities, and limitations of field personnel.
  • Responsible for complying with all local, state, and federal employment laws and company policies (i.e., Americans with Disability Act, Affirmative Action Plan, etc.).
  • Comply with continuing education requirements and maintain all certifications required by LifeNet, Inc.
  • Function as public relations representative when dealing with facilities, agencies, etc.
  • Responsible for adhering to all company & departmental policies and procedures.
  • Perform other related duties as required.


  • High school diploma or equivalent
  • Current EMT certification or will be required to obtain certification within one year of employment
  • Must be able to multi-task
  • Must type minimum of 30 WPM
  • Must have current, valid Driver's License
  • Knowledge of local geography
  • Data entry skills
  • Effective written and verbal communication skills
  • Effective interpersonal skills
  • Must be able to work flexible hours
  • LifeNet is a 24 hour operation, shift work is required(Days, Nights, Weekends and Holidays)


  • Current Paramedic certification
  • BCLS certification
  • CPR Instructor certification
  • EMD certification preferred upon hire, but required within 90 days of employment


  • Occasionally: Hazards, fatigue, boredom
  • Frequently: Intense tasks
  • Constantly: Repetitive tasks, high pressure, MCIs, high call volume, life and death situations


  • Occasionally: Lifting up to 25 pounds
  • Frequently: Walking inside and outside, pushing, pulling, balancing, carrying up to 10 pounds, stooping, twisting, bending, leaning, reaching over shoulder level, upper body flexibility
  • Constantly:  Hearing/listening, seeing, clear speech, touching, typing, kneeling, sitting,\fine hand & finger movement, multiple physical & mental activities performed at the same time


  • Occasionally: Confined areas, extended day, extreme heat, dirt/dust, works alone, fumes/odors/mists
  • Frequently: Extreme cold
  • Constantly: Works with and around others, face-to-face and verbal contact with others, shift work, inside, temperature changes, noise, electrical equipment


  • Occasionally: Complex writing
  • Frequently: Complex reading, clerical
  • Constantly: Simple reading and writing, memorization, analyzing, perception/computation, problem solving, simple math skills, judgment, reasoning, decision making


  • Constantly: Maps, pager, telephone recording equipment, digital paging terminal, computer tape drive units, voice recorder tape system, multi-track audio recorder and remote, radio, facsimile, computer/typewriter, computer monitor, keyboard, telephone, calculator, copy machine, stapler, 3 hole punch, switchboard console, television monitor, kitchen appliance, vacuum cleaner, cleaning equipment, security monitors, printers.
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