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Dispatcher (SSC) - Hot Springs
Summary
Title:Dispatcher (SSC) - Hot Springs
ID:1121
Department:850- Hot Springs Communications
Location:Hot Springs, AR
Description
POSITION TITLE: System Status Controller
DEPARTMENT: Communications
REPORTS TO: Communication Center Manager
STATUS: Non-exempt

SUMMARY

  • Responsible and accountable for the daily implementation of the System Status Plan
  • Effectively and professionally provides communications and dispatch services for LifeNet ground and air emergency medical services

DUTIES AND RESPONSIBILITIES

  • Utilizes system status management computer system which monitors, updates, and controls the location and movement of units
  • Receives incoming emergency and non-emergency calls and promptly ascertains proper levels of response; allocates resources to match dynamic system demands
  • Dispatches and maintains radio communications with units
  • Monitors and documents response times of units
  • Maintain the cleanliness of the dispatch center and work area
  • Follows LifeNet guidelines for customer service
  • Maintain patient confidentiality
  • Investigates and reports all response time exceptions
  • Answers requests and dispatches medical support personnel
  • Completes and submits daily status reports, including response time exceptions, response time reliability, exception percentages (by zone and for overall system), and unusual incidents
  • Monitors system performance and communicates system demands to field while recognizing the needs, capabilities, and limitations of field personnel
  • Responsible for complying with all local, state, and federal employment laws and company policies (i.e., Americans with Disability Act, Affirmative Action Plan, etc...)
  • Comply with continuing education requirements and maintain all certifications required by LifeNet, Inc.
  • Function as public relations representative when dealing with facilities, agencies, etc...
  • Responsible for adhering to all company & departmental policies and procedures.
  • Perform other related duties as required

MINIMUM QUALIFICATIONS

  • High school diploma or GED required
  • Current EMT certification & experience desired
  • Current Paramedic certification & experience preferred
  • Must type minimum of 30 WPM
  • Current Driver's License required
  • Current BCLS certification required
  • EMD certification preferred upon hire, but required within 90 days of employment
  • CPR instructor certification preferred
  • Knowledge of local geography
  • Familiarity with data entry procedures
  • Effective written and oral communication skills
  • Effective interpersonal skills

STRESS FACTORS

  • Occasionally: Hazards, fatigue, boredom
  • Frequently: Intense tasks
  • Constantly: Repetitive tasks, high pressure, MCI’s, high call volume, life and death situations

PHYSICAL REQUIREMENTS:

  • Occasionally: Lifting up to 25 pounds
  • Frequently: Walking inside and outside, pushing, pulling, balancing, carrying up to 10 pounds, stooping, twisting, bending, leaning, reaching over shoulder level, upper body flexibility
  • Constantly: Hearing/listening, seeing, clear speech, touching, typing, kneeling, sitting, fine hand & finger movement, multiple physical & mental activities performed at the same time

WORK ENVIRONMENT:

  • Occasionally: Confined areas, extended day, extreme heat, dirt/dust, works alone, fumes/odors/mists
  • Frequently:  Extreme cold
  • Constantly:  Works with and around others, face-to-face and verbal contact with others, shift work, inside, temperature changes, noise, electrical equipment

MENTAL REQUIREMENTS:

  • Occasionally:  Complex writing
  • Frequently:  Complex reading, clerical
  • Constantly:  Simple reading and writing, memorization, analyzing, perception/computation, problem solving, simple math skills, judgment, reasoning, decision making.

EQUIPMENT USED

  • Constantly:  Maps, pager, telephone recording equipment, digital paging terminal, computer tape drive units, voice recorder tape system, multi-track audio recorder and remote, radio, facsimile, computer/typewriter, computer monitor, keyboard, telephone, calculator, copy machine, stapler, 3 hole punch, switchboard console, television monitor, kitchen appliance, vacuum cleaner, cleaning equipment, security monitors, printers
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