Join our great team
Job Openings >> Director of Operations - HS
Director of Operations - HS
Title:Director of Operations - HS
Department:350- Hot Springs Operations
Location:Hot Springs, AR
POSITION TITLE: Director of Operations
DEPARTMENT: Administration
REPORTS TO: General Manager - HS


Responsible for the overall direction, coordination and supervision of ambulance field services, ensuring overall efficiency and the highest level of patient care within the field operation.


  • Supervise and coordinate activities of all Field Supervisors, Education Manager, QI Manager, Fleet Manager, and Communications Manager.
  • Ensure effectiveness of all aspects of the operation.
  • Maintain constant up-to-date knowledge and records of all current protocols issued by all regulating agencies pertaining to ambulance service.
  • Overall division responsibilities in the absence of the General Manager
  • Conduct periodic on-site visits to all area health-related facilities as the acting liaison for field operation services.
  • Continuously communicate with area fire agencies and local officials to ensure highest service levels for overall system.
  • Act as company liaison with County and State Health agencies as well as all area health facilities regarding EMS issues.
  • Investigate problems or inquiries when assigned staff members cannot make resolution or when requested to by General Manager.
  • Maintain an open-door policy for any employee who wishes to discuss issues or problems which have not been resolved through the chain of command.
  • Attend all Medical Advisory Board Meeting and any other meetings which may require company representation and input.
  • Keep General Manager informed of pertinent aspects of operations including, but not limited to, budget compliance, clinical performance, contractual compliance, and employee satisfaction.
  • Carry pager and other communication devices as deemed necessary.
  • Develop operating budget and work toward efficient utilization of that budget.
  • Ensure that all vehicle and equipment maintenance objectives are implemented and that equipment is efficiently used and maintained.
  • Ensure that proper communication of all company policies occur within field operation to all staff members timely and effectively.
  • Attend available continuing education seminars to improve management skills and recommend attendance of scheduled sessions to pertinent staff members as well.
  • Maintain availability during disaster situations or mass casualty incidents and assist in any capacity needed.
  • Responsible for complying with all local, state, and federal employment laws and company policies (i.e., Americans With Disability Act, Affirmative Action Plan, etc.)
  • Responsible for supervising, directing and developing subordinates, including completing performance reviews, counseling sessions, etc.
  • Responsible for developing and maintain department budget.
  • Responsible for adhering to all company policies and procedures.
  • Some overnight and multi-day travel required and use of personal vehicle.
  • Perform other duties as required.


  • Four years of recent experience in Emergency Medical Services Current or prior certification as a Paramedic
  • Bachelor' Degree in Business Administration or Health Science Administration or related field (preferred)
  • Proven management capabilities, including personnel and budget management
  • Applicable Driver's License and acceptable driving record
  • CPR and ACLS certificates
  • Thorough knowledge of accepted EMS service practices
  • Knowledge of applicable State and County regulations
  • Effective oral and written communication skills
  • Effective interpersonal skills
  • Work effectively with co-workers and members of the public

Stress Factors

Occasionally: Patient care, MCIs, life and death situations
Frequently: Repetitive tasks, high pressure

Physical Requirements

Occasionally: Climbing, kneeling, running distance, reaching above shoulder level, lifting patients weighing greater than 150 pounds
Frequently: Smelling, sitting, leaning, stooping, bending, climbing, standing, twisting, walking inside & outside, lifting patients weighing not greater than 150 pounds, pushing, pulling, reaching, balancing, carrying equipment and supplies no greater than 70 pounds, fine hand & finger movement, driving ambulance.

Working Conditions

Occasionally: Works alone and with others, shift work, extended day, confined areas, fumes/odors/mists, other hazardous conditions, human excrement, blood, urine, mucous, tissue.
Frequently: Works with others, face-to-face contact, inside, outside.
Constantly: Verbal contact with others.

Mental Requirements

Frequently: Complex reading and writing, memorization, analyzing, perception/computation, problem solving, simple math skills, higher math skills, judgment, reasoning, decision making.

Equipment Used

Occasionally: Gurney, maps, telephone recording equipment, digital paging terminal, IV supplies, bandaging, medications, monitor/defibrillator, radio, suction equipment, airway equipment/airway bag, disposable supplies, durable equipment, trauma bag/box, drug box, facsimile, copy machine, protective devices and clothing.
Frequently: Computer/typewriter, keyboard, telephone.
Constantly: Pager.
This opening is closed and is no longer accepting applications
Powered by ApplicantStack